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Terms and Conditions

To protect your personal information, and smoothly and immediately deal with any relevant predicament,  SANG-A Pharmaceutical Co., Ltd (hereafter, “the Company”) established and discloses the following policy on handling of personal information according to the Personal Information Protection Act (PIPA). This policy applies to all services offered by the Company including services on the SANG A Pharm website, mobile store, and application.


1. Purpose of Collecting and Processing Personal Information

SANG A Pharm Online collects the following personal information to provide certain or entire services including event participation and special benefits, tailored to your interests.

(1) Personal Information the Company Collects

1) When You Register

- (Required) Name, ID, Mobile Number, E-mail Address, Age Requirement (14 or above)

- (Optional) Gender, Date of Birth


2) When You Register via Your Social Media Account (Naver, Google Plus, Kakao, Facebook, Line)

- (Required) Social Media ID (such as your e-mail address, etc.), Age Requirement (14 or above)

- (Optional) Gender, Date of Birth, Country

3) When You Place an Order

- Order Information (Name, Mobile Number, E-mail Address), Shipping Information (Name, ID, Mobile Number, Address), Payment Method Details (Credit Card and Bank Account Information), Payment History, Transaction PIN (Integrated)

4) When You Place an Order as a Guest

- Order Information (Name, Mobile Number, E-mail Address, Order Tracking Password), Shipping Address (Country, Address, E-mail Address), Payment Method Details (Credit Card and Bank Account Information), Payment History, Transaction PIN (Integrated)

5) Refunds - Bank Account Information for Refunds (Name of Bank, Account No., Account Holder)

6) Automatically Generated Information

- Service Usage History, IP Address, Cookies, Date and Time of Visit, Improper Usage Record, Devise Info (Device Identifier, OS Version Number), ADID, IDFA

7) When You Participate in an Event

- Social Media Account, Name, ID, Mobile Number, E-mail Address, Date of Birth, Country

8) When You Win an Event - Name, Mobile Number, Address, Date of Birth, E-mail Address, Country

※ Event participants indicate registered customers who participate in events via social media accounts operated by the Company and the SANG A Pharm website.

9) To Resolve and Deal with Customer Disputes

- Name, ID, Mobile Number, E-mail Address, Consultation History


(2) Usage of Collected Personal Information

1) To Identify Individuals - Name, ID, Password, Date of Birth, Country, Mobile Number, Social Media Account Code, E-mail Address

2) To Contact Customers to Offer and Promote Services

 - Name, ID, Mobile Number, Social Media Account Code, E-mail Address

3) For Product Purchase and Delivery

- Order Information (Country Name, ID, E-mail Address, Mobile Number), Shipping Information (Country, Name, ID, E-mail Address, Mobile Number, Shipping Address), Payment Method Details (Credit Card and Bank Account Information), Payment History, Transaction PIN (Integrated)

4) To Promote Events and New Services, Conduct Marketing Activities (Including Targeted Marketing Campaigns), Send a Giveaway for an Event

- Name, ID, E-mail Address, Mobile Number, Address, Date of Birth, Country, Gender, Social Media Account Code, Cookies, ADID, IDFA

5) For Refunds (Via Bank Account)

- Bank Account Information for Refunds (Name of Bank, Account No., Account Holder)

6) To Prevent Malicious, Unauthorized Use and Preserve Records for Customer Dispute Resolution

- Service Usage Record, IP Address, Cookies, Date and Time of Visit, Improper Usage Record, Device Info (Device Identifier, OS Version Number)

7) To Resolve and Deal with Customer Disputes

- Name, ID, Mobile Number, E-mail Address, Consultation Record


2. Retention and Processing Period of Personal Information


 Your personal information is immediately disposed of by the Company when you close your account. However, if longer retention is required by any applicable law or the Company’s internal policy and you give your consent to it, the data is securely stored for a certain period of time and not used for any other purpose.

(1) The Company’s Internal Policy on Information, Purpose, and Period of Retention

1) To prevent damage by an abnormal account withdrawal: Name, ID, Password, Mobile Number, E-mail Address (Retention Period) 60 days after an inquiry for account closure is made.

2) To block illegal and improper activities for personal profit such as identity theft or frequent requests to close/deactivate one’s account to receive discount coupons and special benefits: Name, ID, E-mail Address, Connected Social Media Account Info, Social Media ID (E-mail Address) (For Customers Registered via Social Media).

(2) Other Applicable Laws

1) The Protection of Communications Secrets Act

- (Purpose) To provide information required by investigating authorities

- (Data Required) Log Data, IP, etc.

- (Retention Period) 3 Months

 2) The Act on the Consumer Protection in the Electronic Commerce Transactions, etc.

- (Purpose) To keep record of customer complaint and dispute resolution

- (Data Required) Customer Identifier, Records on Complaint and Dispute Resolution, etc.

- (Retention Period) 3 Years - (Purpose) To keep record of contracts, subscription withdrawal, payment and provision of goods, etc.

- (Data Required) Customer Identifier, Records on Contracts and Subscription Withdrawal, etc.

- (Retention Period) 5 Years

3) The Framework Act on National Taxes

- (Purpose) To calculate the period of tax exclusion

- (Data Required) Proof of Taxes Paid, etc.

- (Retention Period) 10 Years

- (Purpose) To calculate the period of extinctive prescription for national tax collection

- (Data Required) Taxation Standards, Tax Report, etc. - (Retention Period) 5 Years

4) Value-Added Tax Act

- (Purpose) To maintain accounting records and keep transaction records, etc.

- (Data Required) VAT Invoice, Import VAT Invoice, Receipt, Added-Value Tax Report, Accounting Book, etc.

- (Retention Period) 5 Years



Additional Clause

This Agreement takes effect on August 27, 2020.




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